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inefficient service - part 2

2 days ago, that's Monday. I went to PLDT [Digos Branch] to follow up my application for internet connection. What the heck causes the delay? I've waited long enough so after my class, I headed to their office. I was supposed to talk to Marion, the person who told me the installation would take a week and a half, but she wasn't around. Michelle, on the other hand answered my queries.

Surprised to know and was shock a bit when she said, "1st week of January pa ni siya makabit maam,"..MY GOD!! Naubusan daw kasi sila ng port, sa GenSan pa daw kasi manggagaling. Ay naku! Sana may nag inform man lang sa amin na mga applicants at subscribers-to-be nila. Ni text nga, wala eh. Sabi pa niya, madami na daw sila nare-received na complaints bakit ganon. Eh dapat lang naman talaga na mag complain, mantakin mong abutin ng mahigit isang buwan bago ka makabitan. Ano yan, sinaunang panahon?? I was excited pa naman to communicate with my relatives overseas this Christmas season but then, di pa pala. Hahay na lang!! Di man lang sila humingi ng dispensa na ganon katagal ang delay.

Sabi pa niya, pwede naman daw ipa-refund ko or i-withdraw ang application. I asked her to give me a tentative date when it will be connected. Sabi niya lang, "Basta, mga first week, maam." Oh my, I'll wait na lang siguro o baka pag tinupak ako, i'll withdraw my application. Sa ngayon kasi maayos pa ang pag iisip ko..lec**

inefficient service

so irritating..i don't want to end my week with a frowning eyebrows but this telecoms company here in our town made me raised my temper thermometer..

a week ago, November 26, 2008..i applied for an internet connection at PL*T. My sister and I does a lot of research and staying up late inside an internet cafe after our classes makes it hard for us to get a transportation home. The reason why our dear Papa would patiently wait for us, in case we get home late.

Anyways, I was told there would be a slight delay of installation 'cause they had to survey the area ek ek..ok, so i said we could wait. My mobile # was in the application form, they would [i assumed] call or inform me naman siguro if 'that delay' extends.

It's been a week and 3days to be exact since. I called them around 1pm, asked..inquired..followed up. A lady received my call. I wasn't satisfied with the answer. She said in a lousy voice, 'wala pa ho ang port'. So I replied, 'when pa kaya yan ma-i-install? [when it might be installed? abutin pa ba yan ng next year, maam?'. It was a calm, well mannered query. Sabi ba naman ng lec@%!!, 'malapit na din naman ang next year..' Wow, matino bang sagot yan?!! My GOD! na train ba siya? ganyan ba dapat sumagot ang mga customer service representative? how sarcastic!! i responded with 'napaka inefficient niyo naman..' then put down the phone.

asan na ang quick install nila? chika lang ba yon? i now know, i now feel my best bud patzs feelings. Naabisuhan na naman ako eh about sa service nila, na kesyo mabagal. Kung sumagot daw mga CSR nila, sarcastic at madami pang iba. Na experience ko na ngayon.

Bagay nga siguro ang Palaging Late ang Dating ng Transactions nila na meaning ng company and i am hoping this would serve as a wake up call for the people of the company's branch here in our town. Wake up!! Do your jobs!!

So sad nga lang ala pang GLOBE sa area namin. I could have switch. Kalagot na lang jud!!

we waited and would still wait..how inefficient =(.. very thumbs down!!